About Vui App

Vui App is Vietnam’s first Earned Wage Access (EWA) platform, enabling employees to access their earned salary anytime while helping businesses boost engagement, retention, and productivity. We’re a fast-growing startup backed by top investors, on a mission to bring financial wellness to millions of workers across Vietnam.

About the role

As a Customer Success Manager, you will play a critical role in ensuring that our clients successfully implement and adopt Vui App. You’ll own the end-to-end client journey — from onboarding to ongoing success — acting as the key connector between clients, internal teams, and external partners to deliver measurable, long-term value.

What you will do

• Lead project delivery from planning to execution, ensuring timelines, scope, and budgets are met.
• Serve as the primary point of contact for clients, driving smooth onboarding and high satisfaction.
• Collaborate across internal teams and vendors to guarantee efficient, seamless implementation.
• Monitor progress, prepare reports, and proactively identify and resolve risks or issues.
• Maintain clear project documentation and provide regular updates to stakeholders.

Who we are looking for

• Bachelor's Degree or equivalent
• 3–5 years of experience in Project Management or Customer Success, ideally in B2B, SaaS, or HR Tech solutions.
• Strong organizational and time-management skills; detail-oriented and results-driven.
• Excellent communication and relationship-building skills with clients and partners.
• Proficiency in project management tools (e.g., Microsoft Project, Planner, or similar).
• Familiarity with risk management and quality assurance practices.
  
   

What we offer

• Competitive salary with performance reviews twice a year.
• 13th month salary, performance bonus.
• Flexible salary access via Vui App.
• Comprehensive health insurance for employees & families + annual health check.
• Dynamic, feedback-driven startup culture with colleagues from Uber, ZaloPay, VinID, and more.
• Regular team building, Year End Party, happy hours, and sports fund (gym, yoga, swimming).
• Opportunities for professional training, personal growth, and impactful projects that make a difference.

We’d love to connect! Dash off an email at hello@nanofin.tech