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30/12/2024 Thành phố Hồ Chí Minh

Customer Success Manager

Tuyển dụng

Here’s what you will do day-to-day

  • Manage and oversee the full project portfolio from initiation to completion, including the development of business cases, project planning, resource management, and deliverables.
  • Proactively coordinate between internal teams and third parties/vendors/partners to develop project plans and ensure precise and efficient execution.
  • Closely monitor project progress, ensuring projects are completed on time, within scope, and in compliance with the established budget.
  • Oversee resource availability and allocation, and develop optimal resource usage plans.
  • Evaluate project performance, provide regular status reports, propose improvements, and deliver presentations to stakeholders.
  • Create and maintain comprehensive, detailed, and accurate project documentation.
  • Identify, manage, and mitigate risks throughout the project lifecycle, while promptly informing stakeholders about potential risks.
  • Establish and maintain clear project expectations, while coordinating and managing relationships with team members and stakeholders to ensure effective collaboration and optimal outcomes.
     

Here's who we are looking for 

  • Bachelor's Degree or equivalent
  • At least 3-5 years of experience in end-to-end project execution as Customer Success/Project Manager role, preferably in B2B, HRM system.
  • Comfort with a fast-paced environment and changing requirements
  • You are a detail-oriented and goal-driven person
  • An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
  • Solid organizational skills, including multitasking and time-management
  • Strong client-facing and teamwork skills
  • Familiarity with risk management and quality assurance control
  • Strong working knowledge of Microsoft Project and Microsoft Planner
  • Hands-on experience with project management tools
     

Here's what we offer

  • Salary: competitive, negotiable and salary review twice a year 
  • Can withdraw salary flexibly by using Vui App 
  • Yearly bonus: Attractive 13th month salary, performance-based bonus and stock options
  • Casual dress code and working time from 9 AM to 6 PM (Monday to Friday)
  • Supportive and feedback-driven start-up setting
  • Opportunities for professional training / sharing on jobs and skill
  • Annual personal health check, PVI Insurance for employees and families beside Medical Insurance 
  • Gift / cash bonus in Tet and holidays (Lunar New Year, Children’s Day, Mid-term festival…..)
  • Annual team building activity, Year End Party, monthly happy hour and birthday party…. 
  • Sport club and fund for gym, swimming, yoga….
  • Opportunities to work on anything you believe will help our mission
    Chances to work with smart & value-driven colleagues from top tech firms in Vietnam (Uber, ZaloPay, Five9, VinID, Focal Labs,...)

 

We’d love to connect! Dash off an email at hello@nanofin.tech
 

 

Customer success is where 90% revenue is.